Shipping & Returns

We shall deliver the Goods to the address stated on the Order or as requested and agreed by us. We shall deliver the Goods by such carrier and such form of transport we consider to be appropriate. Where the Customer specifies the carrier and the means of carriage, we shall deliver the Goods in the way specified, with any additional cost of such carriage being an additional charge to the invoiced price of the Goods. The time agreed for delivery shall not be an essential term of this contract and Shoof shall not be liable for any delay.

1. Any returns (excepting those for product failure reasons) must be received by Shoof within two weeks of invoice date. Shoof Area Managers are not authorised to accept Goods for return to Shoof.
2. All returns must have prior approval from Shoof and be accompanied with a Shoof International Ltd Returns Approval Number - obtained by contacting Shoof head office.
3. Charges for return freight will only be accepted for faulty product, or when an error on our part, for which authorisation or instruction must be given by Shoof.
4. In all cases, proof of purchase, including the invoice number must be supplied. A copy of the invoice is preferred where possible.
5. Any returns sent without prior authorisation or notification to Shoof will be entirely at the risk of the Customer. Shoof will not be responsible for non-received unauthorised returns.
6. Goods returned will be credited at the original value invoiced. Delivery or "administration" charges will not be credited.
7. Goods not generally stocked, or indent lines ordered specially by Shoof for a Customer, will not be accepted as returns.
8. A 20% restock fee, or minimum $10 charge, may be charged when Goods returned must be repackaged, or are a discontinued product.


New Zealand only delivery
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